Shipping Policy | Betachic

Last Updated: August 22, 2025

At Betachic, we’re committed to getting your favorite Women’s Tops to you quickly and seamlessly, no matter where you are in the world. This Shipping Policy outlines our order processing timelines, delivery windows, shipping methods, and global free shipping benefit—so you know exactly what to expect when you shop with us (betachic.shop). By placing an order, you agree to the terms of this policy, as well as our Terms of Purchase and Privacy Policy.

1. Shipping Coverage: Global Delivery

We offer free standard shipping to every country worldwide—no minimum purchase required. Whether you’re in the United States, Europe, Asia, Australia, or beyond, your order will be shipped at no extra cost to you. We do not currently offer restricted shipping to any regions (exceptions may apply only if prohibited by local law or customs regulations, in which case we will notify you promptly).

2. Order Processing Timeline

Before your order ships, we need time to verify, pack, and prepare your Women’s Tops for delivery. Our standard processing times are as follows:

  • Processing Period: Most orders are processed and ready for shipping within 1–3 business days of order confirmation.
  • Exceptions: Processing times may be extended to 4–5 business days during peak periods (e.g., holiday sales, Black Friday, new collection launches) or if there are unexpected inventory delays. We will send you an email notification if your order is delayed beyond 3 business days.

Note: Business days exclude weekends (Saturday and Sunday) and major holidays (e.g., Christmas, New Year’s Day, Thanksgiving).

3. Delivery Timeline

Once your order is processed and shipped, standard delivery takes 6–12 business days to reach your designated address. This timeline applies to all international and domestic shipments—there is no difference in delivery windows for local or global orders.

  • Delivery Estimates: The 6–12 business day window begins on the day your order is shipped (not the day you place the order). You can track your order’s progress using the tracking number provided in your shipping confirmation email.
  • Potential Delays: While we strive to meet these timelines, delivery may be delayed due to factors outside our control, including:
  • Customs clearance procedures (common for international shipments—you are responsible for any local customs duties or taxes, if applicable);
  • Carrier disruptions (e.g., weather events, logistical issues);
  • Incorrect or incomplete shipping addresses (please double-check your address before placing an order).

We will not be held liable for delays caused by these external factors, but we will work with our shipping partners to resolve issues and provide updates if you contact us.

4. Shipping Methods

We use trusted global shipping carriers (e.g., USPS, DHL, FedEx, UPS) to ensure your order is delivered safely and on time. The specific carrier for your order will be determined based on your location, package size, and shipping efficiency—but all shipments include the following benefits:

  • Tracking: Every order comes with a unique tracking number, which will be sent to your email once your package ships. You can use this number to track your order’s status via the carrier’s website or our “Order Tracking” page (available on betachic.shop).
  • Standard Shipping Only: We currently do not offer 加急配送 (expedited shipping) or premium shipping options. All orders are shipped via standard delivery to maintain our global free shipping benefit.

5. Shipping Address Requirements

To ensure smooth delivery, please provide a complete, accurate, and up-to-date shipping address when placing your order. This includes:

  • Full street address (including apartment/unit number, if applicable);
  • City, state/province, and postal/zip code;
  • Country;
  • Valid phone number (for carrier contact if needed).

Address Changes

If you need to modify your shipping address after placing an order, please contact our customer service team at [email protected]within 24 hours of order confirmation. We cannot guarantee address changes once the order has been processed (i.e., marked as “shipped” or “in transit”)—if the package is delivered to the original address, we will not be responsible for rerouting or reshipping.

6. Customs, Duties, and Taxes

For international shipments, your package may be subject to local customs duties, taxes, or fees imposed by your country’s government. These charges are not included in your order total (as they vary by location and are regulated by local authorities) and are your responsibility to pay upon delivery.

  • Customs Information: We will include all necessary customs documentation (e.g., commercial invoice) with your package to facilitate clearance. If you have questions about customs policies in your country, we recommend contacting your local customs office before placing an order.
  • Refusal of Delivery: If you refuse to pay customs duties/taxes and the package is returned to us, you will be responsible for any return shipping costs incurred. We may deduct these costs from your refund (if you request one) or require payment before reshipping the order.

7. Lost or Missing Packages

If your order does not arrive within the 6–12 business day delivery window, or if the tracking information shows the package as “delivered” but you have not received it, please take the following steps:

Step 1: Check Tracking Details

First, review the tracking information in your shipping confirmation email—carriers sometimes mark packages as “delivered” a day early, or may leave the package with a neighbor, building manager, or secure location (e.g., mailbox, front porch).

Step 2: Contact Us

If the package is truly missing or delayed beyond 12 business days, contact our customer service team at [email protected] with:

  • Your order number;
  • Tracking number;
  • Full shipping address;
  • Date the order was shipped (from your shipping confirmation email).

We will investigate the issue with our shipping carrier and provide an update within 2 business days. Depending on the outcome, we may offer:

  • A full refund (to your original payment method);
  • A free replacement of your order (if inventory is available).

Note: We cannot process claims for lost packages until 15 business days after the shipping date (to account for potential carrier delays).

8. Damaged Packages

If you receive a package that is visibly damaged (e.g., torn box, broken packaging), please:

  • Take photos of the damaged packaging and the item(s) inside;
  • Contact our customer service team at [email protected] within 48 hours of delivery, including your order number and the photos;
  • Keep the original packaging and all contents (as the carrier may require them for an investigation).

We will arrange for a full refund or replacement (at your choice) once we verify the damage.

9. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in carrier rates, shipping regulations, or our business practices. When we make changes, we will revise the “Last Updated” date at the top of this page and post the updated policy on our website. Your continued use of our site or placement of orders after changes are made constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Shipping Policy, your order’s status, or need help with tracking, please reach out to our customer service team at:

Email: [email protected]

Website: betachic.shop

Our team is available Monday–Friday, 9:00 AM–5:00 PM (EST), and will respond to your inquiry within 2 business days.

— The Betachic Team